SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Seasonseasons (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The headphones that arrived is actually not the color I ordered, but I still like the headphones a lot. it's cute. the Bluetooth works, and the L.E.D lights are flashy and fun. The overall headphones is made of light plastic, so they feel fragile.
It's just like the picture. I 've turned it on and it works even though the radio doesn't sound right. Highlight the speed of shipping, it has come to me much earlier than expected and at Christmas that orders are usually delayed. Also highlight that it comes in a very protected wrapper of possible blows. I am generally quite satisfied with the purchase.
Wszystko działa. przesyłka dotarła w 2,5 tygodnia.
So beautiful! Soft, bright. I took it for a gift. There is a tangible noise reduction, as soon as you put it on. The sound is cool! For a child straight super. Thank you to the store for the fast shipment, managed to Ng.
Loved. Work very well. Took about 2 months to arrive
It takes more than a month to arrive, but I can say the product arrived in excellent condition
Très bien
Excellent purchase.
Szybko, sprawie i bez problemu:-)
Received within 3 weeks, shipping fast, good condition, work perfectly, my daughter loved it.
The headphones ordered 30.11 as a gift to the daughter for the new year, received at the Mail 28.12 in the most close. Headphones are charged for 90% and immediately lit up and played... the sound pleased... for the child as a gift the most, so recommend...
It meets the description sound pretty good they have to listen to FM radio also to put an SD card on it, bluetooth. When you turn it on, the earmuffs are lit and the earpiece circle sounds pretty good and connect quickly to the devices. It should be noted that the store is very kind and responsible they quickly sent my purchase! The son is happy with his headphones! Recommended at 100%
Headphones are wonderful, my daughter really liked
Excellent headphones, sound good
my child likes it! nice sound quality
Excellent very good product! Spread your expectations!
Item as described