SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Seasonseasons (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
빠른배송 감사합니다.제품은 만족스럽네요..다만 울집 냥이가 시끄러워서 그런지 흥미를 안갖네요..개는 좋아할지 모르겠지만...고양이는 아닌가 보네요..나중에 두고봐야 알겠지만..말이죠..
vey nice toy for the dog. the best . super good idea
very cute product. works well but my dog was less enthusiastic.
Quick Delivery
Arrived slightly damaged, but working. Not critical. With the toy, maybe mistaken. In two minutes, her French had to literally save her. I think it won't last long. She's more like a cat. For dogs it will be fragile. Stuck under the sofas. Sometimes it turns over from hitting the skirting. Plastic is thin. I have to make sure my fraboul doesn't bite him. After staying in the mouth was all in dog saliva, and from this there is no protection. Conclusion: The body is stronger, protection from moisture and will be a chic toy.
More like dogs of small and medium breeds. If you buy for a cat, then turn off the speaker and, if you can, change to 2 batteries, it's a very sharp toy. We are happy with the cat)) delivery 2 weeks in nizhnijnovgorod, quickly
The toy has finally arrived at its destination, almost 3 months after the order Finally all ok Le jouet est enfin arrivé à destination, près de 3 mois apres la commande Enfin tout ok
The toy came very quickly (not more than 2 weeks), but the packing was all crumpled .... Quality execution of course at the level of cost and therefore not quite bad for such a price... But the problem is there in the volume of the speakers-very loudly yelled Minet (long Do Not Stand) and this gait is not regulated, except as a wire from the speaker .... The toy slightly tightens up and reacts to movement not always... The product in principle corresponds to the description and price, and the pepsel is like satisfied, so you can take, but enough toys for two weeks I think...
Não compraria novamente. Muito barulhento. Abri o produto e cortei os fios de som. Meus cachorros não gostaram. Como ele não tem sensor lateral, fica batendo insistentemente nos mesmos locais
Wow my puppy just loves this!!!
Super plezant speelgoedje
Great funny toy! Kittens are delighted :) the truth had to seal the speaker with several layers of the electrical tape, since the sound is very, very loud. Sometimes turns up with wheels after hitting the obstacle. We have to flip it back. The off timer is triggered in 10 minutes, but it's not accurate! There are no complaints to the store.
Well, quickly moves, but very loud music (and human strains and cats are afraid) but not all. I think you can turn off the speaker, then just drive and flash will
с продавцом не общалась,пришло в срок даже раньше, всё замечательно,но котейка боиться, а внуки в восторге, присоединяюсь к отзывам, звук лучше убрать
As in the description. Good communication with the store and fast, I recommend.
For big cats or dogs.
Спасибо продавцу отправил в день заказа, общительный, доставка за неделю с небольшим, я и кот довольны, РЕКОМЕНДУЮ!!!