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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Seasonseasons (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Just like the ad. Arrived in 17 days in Brazil.
Best quality, for your money
Great product, efficient and delivery in 20 days for Brazil.
Cool backpack :-) The volume is not very large. Sewn well. I did not really like the mesh straps, but let's see in the case. Sent quickly. I did not communicate with the store.
The backpack is not bad, I thought that there would be more
As in description, product quality.
speedy delivery
The appearance and characteristics coincided with the description. From 15 calendar days to Moscow region (after order 11.11)
I bought for 585 rubles.
Excellent backpack, very good quality, you can take with you in travel, where you need little space
The backpack came exactly one month later in Karaganda. All as in the description, very bright, roomy, looks like a small typo small handbag, turn and turns into a backpack, and from a handbag inside the pocket
The quality is excellent, it's bad that one size s.
I use the goods for a long time, quite satisfied. Ordered another wife.
Great backpack. I order the second-the previous served 3 years almost daily operation. Optimal Weight, convenience and volume ratio
Very good backpack! Functional, lightweight and durable
The product is fully consistent with the description. The quality is very good.
A good backpack, went for a month. The quality is very good.
Everything is fine
Neat backpack! 7-day delivery means 7 days and you get the parcel! Real fast. The colours are bright. The zippers are solid. The handle are good, regulated. The backpack has 2 side pockets, 1 front pocket (closed with flat webbing) and 1 main. It can accomdate light jacket. It is foldable to a pocket-size package, which is very handy. For the prise - fully recommended.